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There’s nothing specific you need to do to prepare; just bring yourself. If it’s your first time in therapy, know that it’s normal to feel unsure or even nervous. You’re welcome to jot down any thoughts, questions, or things you want to talk about beforehand. If you have a referral letter or Mental Health Care Plan, please email it prior to the session. Make sure you’re in a private, quiet space if attending via telehealth, and try to allow a few minutes beforehand to settle in.

You do not need a referral to see a psychologist. A referral is only necessary if you want to claim through Medicare

Yes. If you have a valid Mental Health Care Plan and a referral letter from your GP, you may be eligible for a Medicare rebate for up to 10 sessions per calendar year. The rebate is processed after each session and is typically deposited into your bank account within 1–3 business days.

To access a Mental Health Care Plan (also called a Mental Health Treatment Plan), book an appointment with your GP. During that appointment, your GP will assess your mental health needs and, if appropriate, prepare a plan and provide a referral to a registered psychologist. Make sure to request a copy of both the referral letter and the care plan, and email them through prior to your session.

We understand that life can get in the way of scheduled appointments. We ask that you provide us with at least 24 hours' notice if you need to cancel or reschedule your appointment. Otherwise, you may be charged a cancellation fee.

As mental health professionals, we are bound by strict ethics and codes of conduct. We acknowledge that confidentiality and trust are the foundations of every therapeutic relationship. Therapy is a safe space where you can share anything without judgment. Everything that you discuss with your therapist will remain private and confidential unless you’ve threatened to harm yourself, to hurt someone else or if it is subpoenaed by court. In such circumstances, as with all medical contexts, we will be required to contact the relevant government organisations (e.g. ambulance, police, child protection, mental health crisis team) to ensure your safety.

For all other situations, you will need to provide written consent before your therapist can disclose any matters with another person (e.g. GP, specialists).

Psychological services are offered to individuals aged 14 and over. This includes adolescents, young adults, and adults seeking therapy or assessment. If you’re seeking support for a child under 14, it’s recommended to consult a psychologist who specialises in child and developmental psychology.

For all other situations, you will need to provide written consent before your therapist can disclose any matters with another person (e.g. GP, specialists, school counsellors).

For therapy to be effective, it’s important to have a good therapeutic relationship and have clear and realistic expectations for treatment outcomes. You must also take an active role in managing your therapy and put in the work outside of the treatment room.

If you find that something isn’t working for you or your therapist said something that you found unhelpful, it’s important to let them know. Every psychologist has an ethical obligation to explore different options to facilitate your care. Feedback enables your therapist to develop a new plan to overcome barriers. Therapy is flexible and adapts to the client’s needs – your therapist may take a different approach or intervention, or refer you to another psychologist with a different skillset. Sometimes, clients may be referred back to their GP for further assessment or a psychiatrist to add a pharmaceutical treatment.